Policies , Warranties and Disclaimers

About Us: Spa Tec | West Michigan Spa Repair is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the Contact Us page to ensure we receive it.

Our Contact D etails :
Spa Tec | West Michigan Spa Repair
2006 52nd Ave. Zeeland, Michigan
49464-9338
United States
Phone: 616-896-1321
Email: [email protected]

Sales Tax:
Orders shipped to a Michigan address will be charged sales tax of 6% which is added to your invoice on products. Our business is operated from the state of Michigan and we are required by law to collect and pay in sales tax. Out of state customers are responsible for any applicable sales or use taxes for their state (if applicable).

Warranty :
We guarantee your satisfaction. All on-site or shop installed replacement parts installed by Spa Tec receive 90 day parts and labor warranty against manufactures defects in materials and workmanship, unless manufactures product comes with a specified parts warranty that supersedes 90 days then, all warranties, either stated or implied, are the sole responsibility of the product's manufacturer. Because manufacturer's warranties vary from item to item, please refer to the documentation that accompanies your purchase for warranty details if no documentation accompanies the product the manufactures warranty is 30 days.Trip Charge(service call) rates and freight are not warranted. Product purchased but not installed by our technician fall under manufactures warranty for the product only. All products purchased whether installed by Spa Tec or not, are not covered under warranty for the following reasons: Damage caused by Varmints, Freeze, Lightning, Electrical surges, Water Chemistry, Misuse, Abuse or Neglect. If you are not satisfied with your purchase, merchandise in its unused, undamaged, and ORIGINAL container(s) can be returned for a refund, within 30 days of purchase date. All electronic and electrical parts not installed by our technician are not returnable, unless prior approved by Spa Tec. If you have any issues with your order, please let us know within 15 days of delivery. Any issues with your order will be taken on a case by case basis after that time period.
Warranty covers the item(s) purchased from or replaced by Spa Tec. Customers are responsible for freight costs back to Spa Tec and any other costs associated with shipment back to vendors if purchased and installed by anyone other than Spa Tec. Parts and Equipment installed by Spa Tec can only be removed by Spa Tec at additional labor costs to consumer seeking credit. Parts and Equipment installed by Spa Tec but removed by another person are subject to bench testing costs and restocking fees.
NOTE: Some items may be Special Order ( parts not normally stocked). If you cancel a Special Order once it has been ordered you will be assessed a 25% re-stocking fee and the freight charges to return the product to the vendor. Spa covers are custom made to fit your spa or hot tub in the color you chose, after the order is placed there are no refunds.

Privacy Policy :
Spa Tec | West Michigan Spa Repair does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Email or onsite addresses will be used occasionally by Spa Tec | West Michigan Spa Repair, to let consumers know about new products or informative information that can benefit or enhance their ownership experience. To be removed from Spa Tec's mailing list - Email us at [email protected] with simply the title: Remove.

Return / Exchange Policy:
Items in 'NEW' condition may be returned for exchange or credit. Electrical Items are not returnable for credit, exchange only for the exact same product. Items "installed" are not returnable for credit, exchange only if a defect is proven by our company bench test.

Merchandise must meet the following conditions:

Return in original packaging (in NEW condition).
Return to us within (10) days.
Copy of invoice enclosed with merchandise.
Enclose a brief letter of explanation.
Merchandise returned for exchange will be charged a $20.00 exchange fee plus a shipping charge.
Merchandise that qualifies and returned for refund will be charged a 25% restocking fee - $5.00 minimum.
All returns must be prepaid freight and handling.
No COD's accepted.
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.
If you have any questions concerning an exchange/refund please contact us immediately.

Price Match Policy:
We do not offer price matching for Service Calls, Trip Charges, Shipping and Handling costs, Delivery Fees or any Labor costs. We do not offer price matching for the exact same product compared to any online internet companies. We will match any price on the exact same product at any full-service, Michigan retailer in our service area as described here - Service Area / Contact Us -. Even after your purchase, if you find a lower price on the same merchandise within 30 days we will refund you the difference. This price guarantee excludes floor samples, door busters, going-out-of-business sales, clearance, damaged, Rebuilt or out-of-stock items. Exact product(s) must be in writing on company receipt or letter along with a picture of the part and emailed to [email protected] head to qualify.
Please be aware that we reserve the right to change prices, terms, specifications, and warranties without notice.

Web S ite I nformation and Directions D isclaimer:
The author assumes no liability for any incidental, consequential or other liabilities from the use of this information. All risks and damages, incidental or otherwise, arising from the use, alteration or misuse of the information contained herein are entirely the responsibility of the user. Although careful precaution has been taken in the preparation of this material, the user of this information must apply it carefully to their circumstances. We assume no responsibility for omissions or errors.

Typographical Errors:
We make every attempt to be sure that the information provided is accurate and correct, but occasionally an error may occur. We are not liable for any product informational typographical errors on the website. If you find an error on the website please report it to us for immediate correction. In the event a product is listed at an incorrect price due to a typographical error, we shall have the right to refuse or cancel any orders placed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the incorrect price.

Problems with the performance of this Web Site? Please email [email protected]